SOC­151 Customer Service

Category : Associate of Specialized Technology (AST) Degree Programs
Type : Continuing Education
Cost : $750.00
Fees : $0.00
Tax : No
Code : N/A
Start Date : Fall 2017
Schedule : contact Adult Education
Text Needed : Customer Service: Career Success Through Customer Loyalty (6th Ed.), ISBN 9780133056259
Hours : 3 credits
Seats Remaining : 75

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This course is designed to help the student develop a heightened awareness of the challenges and opportunities in customer service. In this course, the student is introduced to a variety of skills including identifying customer behavior, determining customer needs through active listening, becoming an effective verbal and nonverbal communicator, honing telephone customer service skills, handling difficult customers, encouraging customer loyalty, and practicing service recovery.

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CPI, 540 North Harrison Road, Pleasant Gap, PA 16823 - Telephone: 814-359-2793 1-877-968-7388    (Disclosures)